Shipping Policies

Delivery dates are not guaranteed by The Sugar Art. If you require your order sooner, be sure to select the "Express" option at checkout. However, that only expedites shipping, it does not impact processing times.

Do you Combine Shipping? Unfortunately, no. With a very limited team, we are unable to combine shipping for separate orders. Please be prepared to pay shipping on each individual order.

"RETURN TO SENDER" orders will be refunded at the cost of the item excluding shipping, or you can pay to have it shipped to the correct address for an additional $10 shipping and processing fee.

 

USPS LOST PACKAGES:

UNITED STATES: The customer must first submit an inquiry with USPS prior to contacting info@thesugarart.com. During this pandemic, you must give the package 1-3 weeks at minimum to make it to you. It could be sooner than that is well, but this is the trend at the moment. We do not call on lost packages, as we do not have the staff to sustain this. If after 3-weeks you do not receive your package, please email info@thesugarart.com. We will refund the cost of products, excluding shipping charges. If you do not wish to take the chance on losing shipping charges, then please consider ordering once shipping delays improve

During the pandemic, we will not be sending out replacement packages - you must order again if you wish to obtain your colors.

INTERNATIONAL: You must allow 4-8 weeks at MINIMUM to receive the package during the Covid-19 pandemic. If after 8-weeks you do not receive the package, email info@thesugarart.com. International Lost Packages will be refunded at the cost of the items, excluding shipping fees. We will not send replacement items for international orders.