Terms and Conditions
By making a purchase via thesugarart.com, you are acknowledging our Terms and Conditions, which is a legal binding agreement between The Sugar Art, Inc. and the customer.
Please review ALL Terms and Conditions prior to purchasing.
All sales are final. We cannot modify, edit or cancel any orders for any reason. We cannot combine multiple orders for shipping. Please ensure you have selected your desired colors and review your cart before checking out. We appreciate your support and ask that you respect the policies put into place to streamline operations and protect our company.
We are charged for all cancellations, both by Shopify and PayPal. There is a $3 cancellation fee to cover the charges we incur. Please ensure you are committed to ordering, as this policy is non-negotiable.
Processing times are 2-3 business days as of December 9, 2020 - which does not include weekends or shipping times. Prior to ordering, please ensure all processing times work for you as we are unable to expedite orders. Paying for expedited shipping does not move the order above others, it only expedites your shipping times once the order has been fulfilled. All orders will be fulfilled within 5-10 business days.
Delivery dates are not guaranteed by The Sugar Art. If you require your order sooner, be sure to select the "Express" option at checkout. However, that only expedites shipping, it does not impact processing times. During this pandemic, in general you must give the package 1-3 weeks at minimum to make it to you. It could be delivered sooner, as the only option we offer is Priority Mail with USPS (1-3 days). We do not call on lost packages, as we do not have the staff to sustain this.
Do you Combine Shipping? Unfortunately, no. With a very limited team, we are unable to combine shipping for separate orders. Please be prepared to pay shipping on each individual order."RETURN TO SENDER" orders will be refunded at the cost of the item excluding shipping, or you can pay to have it shipped to the correct address for an additional $10 shipping and processing fee.
USPS LOST PACKAGES:
UNITED STATES: During this global pandemic, all US customers must wait 15 days to receive their package, as USPS is overworked and understaffed. Typically Priority mail guarantees 2-3 business days, however, the pandemic has changed shipping industry and we do require patience with USPS.
On packages that state "delivered" and not delivered - or packages that are in-transit longer than anticipated, we require the customer to reach out to their local USPS POST-MASTER (not the 1-800 number) to assist in locating the package. We also ask the customer to file a missing claim with their Post-Master as well.
The Sugar Art can also assist after 15 days from the ship-by date (not the order date) you have not received your package, email email@example.com and a staff person will submit a missing package claim with USPS. The customer must then wait an additional 5 business days and provide USPS an opportunity to locate and deliver the package. If after the 5th day post-claim you still do not have your order, The Sugar Art will refund the cost of all products excluding shipping fees.
If you do not wish to take the chance on losing shipping charges, then please consider ordering once shipping issues have improved. During the pandemic, we will not be sending out replacement packages - as we cannot trust the packages will make it to you.
INTERNATIONAL: You must allow 4-6 weeks at MINIMUM to receive the package during the Covid-19 pandemic. If after 6-weeks you do not receive the package, email firstname.lastname@example.org. The Sugar Art will then file a missing package claim with USPS and wait an additional 5 business days for USPS to locate and deliver the package. If the package is not found, The Sugar Art will refund the cost of the order, excluding shipping fees. We will not send replacement items for international orders.
RETURNS AND REFUNDS
Missing Items: If you find any problems with products received, you must contact us within 7 days from date of delivery for a refund or a replacement. You must also send an image of what was received in the original packaging in order to process the request. If you find you are missing items or the jar was damaged in shipping, but it has been longer than 7 days since the delivery, we will not be able to refund your purchase or send a replacement. Please be diligent in checking your products upon first receiving them.
Damaged Items: Damaged items will only be replaced within the 7 days from date of delivery. Please check every product purchased to ensure there is no damage in shipping or defect with the jar or spray bottle specifically. If you find defects past that 7-days, we will not be able to replace the product. Please be diligent in checking items received.
Once again, all sales are FINAL. We cannot modify, edit or cancel any orders under any circumstance. We do not combine shipping for separate orders. Please ensure you are ready to proceed before purchasing, as these policies are non-negotiable.