Terms and Conditions
By making a purchase via thesugarart.com, you are acknowledging our Terms and Conditions, which is a legal binding agreement between The Sugar Art, Inc. and the customer.
Please review ALL Terms and Conditions prior to purchasing.
All sales are final. We cannot modify, edit or cancel any orders for any reason. We cannot combine multiple orders for shipping. Please ensure you have selected your desired colors and review your cart before checking out. We appreciate your support and ask that you respect the policies put into place to streamline operations and protect our company.
We are charged for all cancellations, both by Shopify and PayPal. There is a $3 cancellation fee to cover the charges we incur. Please ensure you are committed to ordering, as this policy is non-negotiable.
Processing times are 3-5 business days as of October 15, 2020, which does not include weekends or shipping times. Prior to ordering, please ensure all processing times work for you as we are unable to expedite orders. Paying for expedited shipping does not move the order above others, it only expedites your shipping times once the order has been fulfilled. All orders will be fulfilled within 5-10 business days.
Delivery dates are not guaranteed by The Sugar Art. If you require your order sooner, be sure to select the "Express" option at checkout. However, that only expedites shipping, it does not impact processing times. During this pandemic, in general you must give the package 1-3 weeks at minimum to make it to you. It could be delivered sooner, as the only option we offer is Priority Mail with USPS (1-3 days). We do not call on lost packages, as we do not have the staff to sustain this.
Do you Combine Shipping? Unfortunately, no. With a very limited team, we are unable to combine shipping for separate orders. Please be prepared to pay shipping on each individual order."RETURN TO SENDER" orders will be refunded at the cost of the item excluding shipping, or you can pay to have it shipped to the correct address for an additional $10 shipping and processing fee.
USPS LOST PACKAGES:
UNITED STATES: We do not call on lost packages, as we do not have the staff to sustain this. The customer must first submit an inquiry with USPS prior to contacting firstname.lastname@example.org. We recommend calling your local Post Master and not the 1-800 number to locate the missing package. If you'd like to submit the inquiry for your Missing Package online, you can do so at:
Please wait 3-5 business days for USPS to locate your package before emailing email@example.com with an update.
On missing packages, we will only refund the cost of products, excluding shipping charges. If you do not wish to take the chance on losing shipping charges, then please consider ordering once shipping issues have improved.
During the pandemic, we will not be sending out replacement packages - as we cannot trust the packages will make it to you.
INTERNATIONAL: You must allow 4-8 weeks at MINIMUM to receive the package during the Covid-19 pandemic. If after 8-weeks you do not receive the package, email firstname.lastname@example.org. International Lost Packages will be refunded at the cost of the items, excluding shipping fees. We will not send replacement items for international orders.
RETURNS AND REFUNDS
Missing Items: If you find any problems with products received, you must contact us within 7 days from date of delivery for a refund or a replacement. You must also send an image of what was received in the original packaging in order to process the request. If you find you are missing items or the jar was damaged in shipping, but it has been longer than 7 days since the delivery, we will not be able to refund your purchase or send a replacement. Please be diligent in checking your products upon first receiving them.
Damaged Items: Damaged items will only be replaced within the 7 days from date of delivery. Please check every product purchased to ensure there is no damage in shipping or defect with the jar or spray bottle specifically. If you find defects past that 7-days, we will not be able to replace the product. Please be diligent in checking items received.
Once again, all sales are FINAL. We cannot modify, edit or cancel any orders under any circumstance. We do not combine shipping for separate orders. Please ensure you are ready to proceed before purchasing, as these policies are non-negotiable.