Frequently Asked Questions
Questions about our colors, your order, or working with us? Start here. If you do not find your answer below, email info@thesugarart.com or call 817-297-2240 and we will help.
Are your colors edible?
Yes. Our colors are 100% edible, FDA compliant, and Kosher certified, and they are made in the USA. Our Kosher certification is issued by Dallas Kosher and the certificate is available on our downloads page.
It is worth knowing how to check this on any product, not just ours. Genuinely edible color carries three things on the label: a lot number, an expiration date, and a full ingredient list. Products labeled only "non-toxic" or "for decorative use only" are not made to be eaten, and anything that cannot be removed before serving needs to be edible.
What is edible glitter made of?
Edible glitters by The Sugar Art are made up of mica based pearlescence and pigmented with FD&C food colorings. The exact ingredients vary from color to color, so check the label on your jar for the specific shade you have.
Do your products contain Red 3?
Some do, and we are removing them. Every affected product says so directly on its page: this product contains Red 3 and is scheduled to be de-listed by the United States Food and Drug Administration Registry by January 15, 2027, and The Sugar Art is voluntarily removing all Red 3 products ahead of that date.
We also publish "Without Red 3" collections across every line, so you can shop only the colors that have already been reformulated.
Can I use gel colors in chocolate?
No. Our Gel Colors are water based, and water causes chocolate to seize. For chocolate, candy melts, and cake pops, use our Chocolate Colors, which are oil soluble and made for exactly that job. Master Elite White and Black are also fat soluble and will color chocolate, which is the answer when you need a true white or a true black.
How do you ship?
We ship worldwide through USPS. For current processing and delivery times, please see our shipping policy. Pre-orders and make to assemble items can take longer than stock items, and delivery dates are not guaranteed. If you need your order sooner, choose the Express option at checkout.
If a parcel comes back to us marked "return to sender," we will refund the cost of the items less shipping, or you can pay to have it sent to a different address.
What is your return and refund policy?
Contact us within one week of receiving your order and we will help put it right. If you would like a refund, the product needs to come back to us using the return label we email you. Once it arrives, we refund the cost of the item within 48 hours. Shipping charges are not refunded. Full detail is in our refund policy.
I have a shop. How do I carry your products?
We work with stockists worldwide and the process is straightforward. Call 817-297-2240 or use our contact form with "Wholesale Request" in the subject line, and we will send you everything you need to start ordering in bulk, including current minimums.
Where can I share photos of what I have made?
We would genuinely love to see them. We are active on Facebook, Instagram, Pinterest, TikTok, and YouTube. Share the photo and the story behind it. Seeing what decorators make with these colors is the best part of this job.