We appreciate your support and ask that you please understand and respect the policies we put into place to streamline operations and protect our company.
Orders are shipped anywhere in the world through USPS. We usually ship merchandise within 2 weeks, or 5-10 business days, depending on the order volume.
All delivery dates are not guaranteed by The Sugar Art.
Do you Combine Shipping? Unfortunately, no. With a very limited team, we are unable to combine shipping for separate orders. Please be prepared to pay shipping on each individual order.
USPS LOST PACKAGES:
UNITED STATES: The customer must first submit an inquiry with USPS prior to contacting firstname.lastname@example.org. During this pandemic, you must give the package 3-4 weeks at minimum to make it to you. We do not call on lost packages, as we do not have the staff to sustain this. If after 4-weeks you do not receive your package, please email email@example.com. We will refund the cost of products, but not shipping.
During the pandemic, we will not be sending out replacement packages - you must order again if you wish to obtain your colors.
INTERNATIONAL: You must allow 4-6 weeks at MINIMUM to receive the package during the Covid-19 pandemic. If after 6 weeks you do not receive the package, email firstname.lastname@example.org. International Lost Packages will be refunded at the cost of the item, not shipping charges. We will not send replacement items for international orders.
RETURNS AND REFUNDS
If you find you are missing items or the jar was damaged in shipping, but it has been longer than 7 days since you purchased, we will not be able to refund your purchase or send a replacement. So please be diligent in checking your products upon first receiving them.
All sales are FINAL. We cannot modify, edit or cancel any orders. We also do not combine shipping for separate orders. Please ensure you are ready to proceed before purchasing, as these policies are non-negotiable.
Interested in Wholesale?